In an increasingly digital landscape, K-Electric has made significant investments to automate and digitize its operations for an enhanced customer experience. Today over 1.5 million of KE’s customer base are interacting virtually with the company. Furthering this vision, K-Electric has digitized its “New Connections” process, a fully digitized platform that embeds convenience, transparency, and customer-centricity.
The new platform replaces lengthier, manual processes with a seamless system that is integrated end-to-end with SAP. This allows applicants of all kinds including residential, commercial, industrial and agricultural to easily apply for and track the progress of their application process in real-time. Applicants will also be informed of progress on their cases through SMS and email updates and access challans for payments made digitally via approved banking channels.
Dedicated personnel will also be assigned to assist customers requesting for high-load connections above 80 kW. Speaking about the milestone, spokesperson KE, Imran Rana remarked, “at KE we understand that the world is increasingly transforming into a virtual ecosystem. Customers require ease, clarity, and transparency. Our new connection website aims to achieve just this.
